Cancellation Policy

Free/Promotional Services

For appointments that happen to be a free service via a promotion we are having, a card will be required to hold appointment. If you cancel outside our cancellation guidelines, $50 will be charged from your card on file.

For Individual/Couples Sessions

Out of courtesy for other clients' time and ours, cancellations must be done at least 12hrs prior to the appointment time via text message and/or email, and up to 4 hours  prior via phone call conversation. Cancellations done on time, won’t be penalized and can be rescheduled freely, however, cancellations made after will result in a loss of deposit made to reserve service booked and  $50 fee will be required or the service must be paid in full to reschedule appointment. 

Cancellations Made on Membership Fees

You have 60 days from the purchase date to cancel your yearly membership. Any cancellation made within 60 days, are granted a full refund unless a service has already been redeemed, in which case no refund is granted.

Same Day Appointment Scheduling

We prefer 24 hour notice on appointments, however, appointments made the same day must be done up to 4 hours of the desired appointment time, paid in full and by phone call. This is based on availability, which means we cannot guarantee your booking but we will do our best to accommodate our clients as best we can. By booking a same-day appointment, you agree to paying the entire service price upon booking and understand that once booked, the sale is final and refunds won't be allowed, however appointments are granted a chance for reschedule for an added $50 fee. 

Groups/Parties/Special Events/ Corporate Wellness

Depending on how detailed and extravagant your special event is, we require at least 1 year (maybe even 2 years depending demand) to 6 months advanced notice on major specialized group events to bring your event to fruition with premium quality deposit schedules will be made based on arrangements made through the discovery call.

 

For simple events that require only massages, we ask that you reserve no less than 1 month prior to desired event date, and a 50% non refundable deposit is required for a commitment. With this in mind, the entire payment must be completed up to 2 weeks from the event date. Rescheduling (subject to availability) of events must be done up to 2 weeks prior to the event date to avoid penalties. Failure to make final payment will result in an automatic cancellation of event and loss of deposit, and failure to cancel or reschedule within our guidelines will result in loss of  entire payments made (if paid in full) and another 50% will be required should you request to reschedule. 

 

Cancellations made involving any deposits made on other third party vendors for the specialized events past the cancellation cut off date given (which varies based on what is discussed between client and vendors), may result in loss of deposits depending on venders’ individual cancellation policies, which will be fully disclosed to client during the planning of  event and whose refund policies are solely at the 3rd party vendor(s)'s discretions. 

 

Single Classes/ Drop-ins

classes are nonrefundable  but can be credited should you be unable to attend a class you signed up for. Just let us know the day before and we will credit you. No credits are granted to no shows or late cancels. 

Virtual Class Pass

All sales final for Class passes. No refunds.  

Disclaimer

Please understand that these are ONLY therapeutic services and any illicit or suggestive remarks, sexual misconduct or behavior on the client’s part, will result in an immediate termination of the therapy session, and may result in the loss of payment made for that session. Intoxication is not tolerated. All guests under the age of 18 must be accompanied by their parent or guardian and have a consent form signed prior to receiving any treatments.

Obsidian Wellness Collective (OWC) reserves the right to adjust service and retail prices at their discretion. All documented service and retail prices featured on this website and on brochures are subject to change without notice. Obsidian Wellness Collective is not responsible for pricing discrepancies or typographical errors. OWC reserves the right to change prices without notice. Obsidian Wellness Collective makes no medical claims and services descriptions are for educational purposes. If you are suffering from an illness, please see your physician.