Cancellation Policy

Full refunds are discretionary and no refund will be processed once service has been received.

Cancellations on Free/Promotional Services

For appointments that happen to be a free service via a promotion we are having, a card will be required to hold appointment. If you cancel outside our cancellation guidelines, $50 will be charged from your card on file.

For Individuals/ Couples Services

Out of courtesy for our time and that of other clients like yourselves that want to book on the same dates or times, cancellations must be done at least 24hrs prior to appointment time, up to 10pmEST the day before the appointment date (preferably via text message and/or email) as we are a growing company with a small staff with many requests. Cancellations done on time, won’t be charged, however CANCELLATIONS MADE AFTER will result in a charge of 50% of service booked.The cancellation guideline for individuals/couples services is the same for members on the service they book, excluding the membership fees. If a membership is purchased and there is a cancellation on same day of the appointment time, the deposit made on the first service included from that membership will be automatically deducted.

Cancellations on membership fees:

Cancellations on memberships cannot be made after 90 days. Any cancellations made within the 90 days of purchase date, are granted a full refund unless a service has been used already, in which case a refund minus the remaining of full priced service will be granted. In other words any discounted/free service paid and used during the membership, will become full priced and the unpaid difference from full price will be deducted from the membership.

Same Day Appointment Scheduling

We do do prefer 24 hour notice on appointments however, Appointments made the same day as desired appointment date must be done within 4hrs of desired appointment time to give us time to find an available provider and this is based on availability which means, we don’t guarantee however we do try our best to accommodate our clients as best we can for same day bookings. To book same day appointments, you agree to paying entire service price upon booking and understand that once booked sales are final and cancellations cannot be made.

Cancellations on Group Parties/Corporate Wellness Events

Depending on how detailed and extravagant your special event is, we require at least 1 year (maybe even 2 years depending demand) to 6 months advanced notice on major specialized group events to bring your event to fruition with premium quality. For simple events that just require the massages, we ask that you reserve no less than 1 month prior to desired event date With that in mind, cancellations rescheduling (subject to availability) of events must be done 2 weeks prior to event date. Failure to do so will result in loss of deposits made for the event (usually 50% of the event cost). Cancellations made involving Any deposits made on other third party venders for the specialized events past the cancellation cut off date given (which varies based on what is discussed between client and venders), may result in loss of deposits depending on venders’ cancellation policies, which will be fully disclosed to client prior to planning event and whose refund policies are solely at their discretion. 

DISCLAIMERS *Please understand that these are ONLY therapeutic services and any illicit or suggestive remarks, sexual misconduct or behavior on the client’s part, will result in an immediate termination of the therapy session, and may result in the loss of payment made for that session. Intoxication is not tolerated. All guests under the age of 18 must be accompanied by their parent or guardian and have a consent form signed prior to receiving any treatments. Obsidian Wellness Collective (OWC) reserves the right to adjust service and retail prices at their discretion. All documented service and retail prices featured on this website and on brochures are subject to change without notice. Obsidian Wellness Collective is not responsible for pricing discrepancies or typographical errors. OWC reserves the right to change prices without notice. Obsidian Wellness Collective makes no medical claims and services descriptions are for educational purposes. If you are suffering from an illness, please see your physician.

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